{"xsrfToken":"ba7c8babf704d7c5ebda57ada6eacc68bf03faf6_lout","branding":{"id":"3","key":"bvapps","name":"bitvoodoo App Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cd1eb2b7-5b29-46e5-b282-a3a34dc0a8fd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQyZGJlZS1hMWIzLTQ4ZWEtOTcyNS1lNDFhOGY3ZWYzNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkMWViMmI3LTViMjktNDZlNS1iMjgyLWEzYTM0ZGMwYThmZCI6WyJyZWFkIl19LCJleHAiOjE3MzIyMzc3OTgsIm5iZiI6MTczMjIzNzE5OH0.hEq2yMY3A2cCA6UM0rB8xiXRIri-nwO9BQV_-3pGmyQ&client=f1d2dbee-a1b3-48ea-9725-e41a8f7ef36a&mode=fit","logoId":"cd1eb2b7-5b29-46e5-b282-a3a34dc0a8fd","isLogoAvailable":true,"helpCenterTitle":"bitvoodoo App Support","sharedPortalName":"App Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"bitvoodoo App Support","sharedPortalName":"App Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2800ff","helpCenterTitleColor":"#878787","bannerMediaApiUrl":"https://api.media.atlassian.com/file/26b8f4c7-e661-4534-8c3e-1ee749bf947f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQyZGJlZS1hMWIzLTQ4ZWEtOTcyNS1lNDFhOGY3ZWYzNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2YjhmNGM3LWU2NjEtNDUzNC04YzNlLTFlZTc0OWJmOTQ3ZiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMzc3OTgsIm5iZiI6MTczMjIzNzE5OH0.F1YY4vtFFcK6IdG_C-bEppbfeBm4lJkkLgPLiisrpNg&client=f1d2dbee-a1b3-48ea-9725-e41a8f7ef36a&height=300&mode=fit","bannerMediaApiFileId":"26b8f4c7-e661-4534-8c3e-1ee749bf947f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"bvapps","projectId":10008,"serviceDeskId":3,"name":"bitvoodoo App Support","description":"<p>Welcome to the bitvoodoo App Support Center! Please submit your requests regarding our apps here. We will do our best to answer as fast as possible.<br> \uD83C\uDDE9\uD83C\uDDEA You can also create tickets in <b>German</b>.</p>\n<p>Please check our <b><a href=\"https://docs.bitvoodoo.app/?l=en\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a></b> for extensive user guides and FAQs.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"34","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"<p>You found a bug in one of the bitvoodoo apps? Let us know.</p>","icon":10568,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[9],"key":""},{"id":"41","name":"Cloud Migration Support","descriptionHtml":"","callToAction":"Cloud Migration Support","introHtml":"<p>Do you need support during your Cloud migration? We are here to help.</p>","icon":10473,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[9],"key":""},{"id":"42","name":"Partner Fast Lane","descriptionHtml":"<p>You can find our app documentation: <a href=\"https://docs.bitvoodoo.app\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.</p>","callToAction":"Partner Fast Lane","introHtml":"<p>Request by a Marketplace Partner or Solution Partner. Other requests will be re-organized.</p>","icon":10588,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[9],"key":""},{"id":"40","name":"Request a demo","descriptionHtml":"<p>Please enter your email and the name of the app you want to talk about. We will contact you to set up a meeting.</p>","callToAction":"Request a demo","introHtml":"<p>Are you interested in a demonstration of one of our apps?</p>","icon":10573,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[9],"key":""},{"id":"37","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Have a question or need help with bitvoodoo apps? We are happy to help you.</p>","icon":10566,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[9],"key":""},{"id":"38","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>You have an idea for an awesome app or app feature? Share it with us!</p>","icon":10567,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[9],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"21","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"22","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"23","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"App Support"}],"orderMapping":{"9":[34,38,37,40,42,41],"7":[21,23],"8":[21,22,23],"4":[21,22],"5":[22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"60db3858-f633-3ba7-bf48-d6b402af4a95","appLinkName":"System Confluence","appLinkUrl":"https://bitvoodoo-apps.atlassian.net/wiki","spaceKey":"APBCLOUD","spaceName":"Advanced Panelboxes Cloud","spaceUrl":"https://bitvoodoo-apps.atlassian.net/wiki/spaces/APBCLOUD","isServer":false},"labels":[],"projectKey":"APPS","serviceDeskId":3,"kbLinkDomainURLs":["https://bitvoodoo-apps.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQyZGJlZS1hMWIzLTQ4ZWEtOTcyNS1lNDFhOGY3ZWYzNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMzgzOTgsIm5iZiI6MTczMjIzNzE5OH0.3-y91KT3-xIXtqPfoMQmz8TwV6P-ypzhdD7Na3J6d8U","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"f1d2dbee-a1b3-48ea-9725-e41a8f7ef36a","tokenDurationInMins":20}},"reqCreate":{"id":41,"projectId":10008,"form":{"name":"Cloud Migration Support","descriptionHtml":"","callToAction":"Cloud Migration Support","intro":"<p>Do you need support during your Cloud migration? We are here to help.</p>","instructions":"","icon":10473,"iconUrl":"https://bitvoodoo-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"How can we help you?","descriptionHtml":"<p>How can we help you?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please share with us more details about the current situation.","descriptionHtml":"<p>Please share with us more details about the current situation.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10147","label":"Which App are you trying to migrate? ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10279","label":"Advanced Panelboxes for Confluence Cloud","selected":false,"children":[]},{"value":"10041","label":"Advanced Panelboxes for Confluence Server & Data Center","selected":false,"children":[]},{"value":"10282","label":"Advanced Search","selected":false,"children":[]},{"value":"10060","label":"Chat for Confluence","selected":false,"children":[]},{"value":"10043","label":"Content Scheduler for Confluence","selected":false,"children":[]},{"value":"10281","label":"Confidential Fields with Data Residency for Jira","selected":false,"children":[]},{"value":"10045","label":"Custom Field Option Synchroniser","selected":false,"children":[]},{"value":"10046","label":"Enterprise Theme for Confluence","selected":false,"children":[]},{"value":"10047","label":"External Links for Confluence","selected":false,"children":[]},{"value":"10053","label":"Navitabs - Tabs for Confluence Server & Data Center","selected":false,"children":[]},{"value":"10054","label":"Navitabs - Tabs for Confluence Cloud","selected":false,"children":[]},{"value":"10048","label":"Redirect for Confluence","selected":false,"children":[]},{"value":"10280","label":"Translations for Confluence Cloud","selected":false,"children":[]},{"value":"10056","label":"Templates for Blog Posts for Confluence","selected":false,"children":[]},{"value":"10051","label":"Translations for Confluence Server & Data Center","selected":false,"children":[]},{"value":"10058","label":"Viewtracker - Analytics for Confluence Cloud","selected":false,"children":[]},{"value":"10057","label":"Viewtracker - Analytics for Confluence Server & Data Center","selected":false,"children":[]},{"value":"10283","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10128","fieldConfigId":"10235","label":"Atlassian URL","description":"What is your Atlassian URL? (Example: xxx.atlassian.net)","descriptionHtml":"<p>What is your Atlassian URL? (Example: xxx.atlassian.net)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/41","calendarParams":{"firstDay":0,"date":"2024-11-22T01:59:59+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"60db3858-f633-3ba7-bf48-d6b402af4a95","appLinkName":"System Confluence","appLinkUrl":"https://bitvoodoo-apps.atlassian.net/wiki","spaceKey":"APBCLOUD","spaceName":"Advanced Panelboxes Cloud","spaceUrl":"https://bitvoodoo-apps.atlassian.net/wiki/spaces/APBCLOUD","isServer":false},"labels":[],"projectKey":"APPS","serviceDeskId":3,"kbLinkDomainURLs":["https://bitvoodoo-apps.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMWQyZGJlZS1hMWIzLTQ4ZWEtOTcyNS1lNDFhOGY3ZWYzNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMzgzOTksIm5iZiI6MTczMjIzNzE5OX0.3OFV0R2ffSxtcQwuVby7m9lf4eqb-brEEeR9UW964TI","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"f1d2dbee-a1b3-48ea-9725-e41a8f7ef36a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}