How to create a bitvoodoo Support ZIP


You can export configuration files and other helpful information about your bitvoodoo app installation as a ZIP file. Our support team may ask you to provide the bitvoodoo Support ZIP file for troubleshooting when you raise a support request.

 

This is not the standard Confluence Support ZIP and contains less data for security and privacy reasons. Please use the bitvoodoo support ZIP whenever possible.

 

Confluence Administrators can create the bitvoodoo Support ZIP file as follows:

  • Access   → Manage apps → System App: Administration UI → Configure and click "Download ZIP".

  • Use the URL <confluence-url>/admin/plugins/bitvoodoo/support.action and click “Download ZIP”.

  • For a direct download of the ZIP, use <confluence-url>/rest/bitvoodoo-admin/1.0/support/export